Download our PDF guide for full details of services offered in your local area

Other useful resources

Essential links

Apply for Universal Credit online (gov.uk)

Check whether you are eligible for Universal Credit (gov.uk)

Find out what documents you need for an application (gov.uk)

Set up a free basic bank account (Citizens Advice)

Universal Credit toolkit (Gov.uk)

Alternative Payment Arrangements (Citizens Advice)

Advance payments (Citizens Advice)

Video: What Universal Credit full service will look like? (Youtube)

 
Elmbridge is currently using live service – the first version but will use full service in the future.

 

Nine banks offer basic bank accounts, they are:

  • Barclays
  • the Co-operative Bank
  • HSBC
  • Lloyds Banking Group (including Halifax and Bank of Scotland)
  • National Australia Group (including Clydesdale and Yorkshire Bank)
  • Nationwide
  • RBS Group (including NatWest)
  • Santander
  • TSB

 

Get information about Universal Credit from Citizens Advice (Citizens Advice)