Download our PDF guide for full details of services offered in your local area

Other useful resources

Essential links

Apply for Universal Credit online (

Check whether you are eligible for Universal Credit (

Find out what documents you need for an application (

Set up a free basic bank account (Citizens Advice)

Universal Credit toolkit (

Alternative Payment Arrangements (Citizens Advice)

Advance payments (Citizens Advice)

Video: What Universal Credit full service will look like? (Youtube)

Elmbridge is currently using live service – the first version but will use full service in the future.


Nine banks offer basic bank accounts, they are:

  • Barclays
  • the Co-operative Bank
  • HSBC
  • Lloyds Banking Group (including Halifax and Bank of Scotland)
  • National Australia Group (including Clydesdale and Yorkshire Bank)
  • Nationwide
  • RBS Group (including NatWest)
  • Santander
  • TSB


Get information about Universal Credit from Citizens Advice (Citizens Advice)